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These General Terms and Conditions apply to all mutual claims arising from and in connection with the conclusion of a contract via this online shop between you and Steiff Retail GmbH, Richard-Steiff-Str. 4, D-89537 Giengen/Brenz (hereinafter referred to as "Steiff").
We deliver orders placed via this online shop only within the Federal Republic of Germany. The delivery takes place with DHL. The delivery time can be found on the respective article detail page.
All prices are total prices in Euro, i.e. they include all price components as well as the statutory value added tax.
In addition to the prices quoted, we charge a flat shipping fee of € 4.95 per order. From an order value of € 100.00, shipping is free of charge.
The presentation of the articles does not represent a legally binding offer, but an invitation to you to submit a binding offer to us. You can submit this offer by telephone, letter, e-mail or in the online shop by placing the desired items in the virtual shopping cart (click on the button "Add to shopping cart" and "Checkout") and sending the items placed in the shopping cart (click on the button "Buy now") to us. After receipt of the order in the online shop, you will automatically receive an e-mail documenting your offer (order). This e-mail merely confirms that we have received the order; it does not constitute a contract.
An effective contract is only concluded when we accept your offer by requesting payment after placing the order, by sending an order confirmation by e-mail or telephone or by delivering the goods within five days. When ordering via our online shop, the ordering process comprises a total of four steps. In the first step you select the desired goods. In the second step, you enter your customer data including the billing address and, if necessary, a different delivery address. In the third step you choose how you want to pay.In the last step you will first be referred to our general terms and conditions, the revocation policy and the sample revocation form and then have the opportunity to check all details (e.g. name, address, method of payment, ordered items) again and correct if necessary before you send your order by clicking on "Buy now" to us.
The contract is concluded exclusively in the German language. You can correct input errors before submitting your order using the technical means provided in the online shop and the usual functions of your keyboard/mouse. You can also cancel the process at any time by closing the browser window. By clicking on the "Buy now" button, you have placed a binding order (offer); input errors can no longer be corrected afterwards.
You have the choice between the following payment methods:
You pay in advance within 7 days of the request for payment by bank transfer.
You pay directly via your PayPal account. After submitting your order you will be forwarded to PayPal and are able to release the order value. Payment is made immediately using the payment method you selected with PayPal.
You pay in advance directly via your online banking account (PIN/TAN) with the payment system of Sofort AG via online bank transfer. The debit shall be made immediately upon completion of the payment transaction.
Credit card (VISA / MasterCard)
Your credit card will be charged when the ordered goods are shipped.
You pay by bank transfer within 14 days of the invoice date. There is no cash discount deduction option. Please understand that we have to reserve the right to demand an advance payment of your goods or delivery against cash on delivery payment in order to secure the credit risk in the event of insufficient creditworthiness. In such cases, we will contact you before the contract is concluded and coordinate the procedure.
The delivered goods remain the property of Steiff Retail GmbH until full payment has been received.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.
In order to exercise your right of revication, you must inform us (Steiff Retail GmbH, Richard Steiff Str. 4, D-89537 Giengen / Brenz, Telephone: 0044 2080973015, Fax: +49 / (0)711 / 725 230 799, e-mail: email@example.com) by means of a clear notification (e.g. a letter, fax or email sent by post) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest.This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
We bear the costs of returning the goods. They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods in a manner which is not necessary to examine their nature, properties and functionality.
Exclusion of the right of revocation
According to Section 312g para. 2 of the German Civil Code, the right of revocation does not apply to the following contracts:
Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (Section 312g para. 2 no. 1 of the German Civil Code),
Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts (Section 312g para. 2 no. 7 of the German Civil Code).
Here you can find the sample revocation form.
Sample revocation form
(If you want to revoke the contract, please fill out this form and send it back)
• To Steiff Retail GmbH, Richard Steiff Str. 4, D-89537 Giengen an der Brenz, Fax: +49 / (0)711 / 725 230 799, e-mail: firstname.lastname@example.org):
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
• Ordered on (*) / received on (*) _______________
• Name(s) of consumer(s) _______________
• Address of consumer(s) _______________
• Signature of consumer(s) (only for paper communication) _______________
• Date _______________
(*) Delete as appropriate
The statutory warranty regulations apply. Please contact us in case of warranty claims or questions:
Letter: Steiff Retail GmbH, Richard Steiff Str. 4, D-89537 Giengen / Brenz
The contract text is stored with us and sent to you immediately after sending off your offer on conclusion of a sales contract together with the General Terms and Conditions by e-mail. You can also print out the order data immediately after sending. A call-off after completion of the order process is no longer possible.