Use the search or navigation to select the desired Steiff articles and place them in the shopping basket. You can access the shopping basket by moving the mouse over the shopping basket symbol. After a window has opened, you can access the shopping basket overview by clicking on the "Go to checkout" button. On the shopping cart overview page you have the possibility to delete items, change the quantity or redeem a voucher code. By clicking on the button "Checkout" you will get to the next page.Here you have 2 different possibilities to continue your order.1. I would like to order as a guestYou would like to place your order without creating a customer account. Click on the continue button at I would like to order as a guest. Then enter your personal data - and invoice information.2. I have a Steiff customer accountIf you have a Steiff customer account, you can log in with your e-mail address and password and place your order. Once your order has been completed you will receive an order confirmation email with your order number. Once your order is despatched, you will receive a despatch email with your tracking number.   Please check your 'junk/spam' folders if you have not received these.

You do not necessarily need a customer account to place an order in the Steiff Online Shop. You can also order as a guest without registering. However, a customer account does offer certain benefits. You can find out more about this in the ‘Customer Account’ section.

No, there is no minimum order value.

We offer a range of secure payment methods so that you can choose the one that suits you best. The available options depend, among other things, on the delivery country and will be displayed during the ordering process.PayPal (available for all delivery countries)You pay securely and directly via your PayPal account. After submitting your order, you will be redirected to PayPal to confirm payment using a payment method stored with PayPal (e.g. direct debit, credit card or PayPal balance). Your account will be debited immediately upon completion of the payment process.Credit card (Visa / MasterCard) (available for all delivery countries)Your credit card will be charged immediately after the order is completed. Your credit card details are transmitted using secure SSL encryption.Purchase on account via Ratepay (available in Germany, Austria, Switzerland and the Netherlands)Payment processing is handled by Ratepay GmbH. A customer account with Ratepay is not required. Payments with debt-discharging effect may only be made to Ratepay. The payment term is 14 days from the invoice date. No discount is available.In the event of a negative credit check, Ratepay reserves the right to offer alternative payment methods (e.g. prepayment or cash on delivery). In such a case, Ratepay will contact you before the contract is concluded.For further information, please refer to the Ratepay Terms of Payment and the Ratepay Privacy Policy.Sofortüberweisung (Sofort by Klarna) (available in Germany and Austria)Payment is processed via SOFORT GmbH. Once you have completed your order, you will be redirected to the SOFORT payment page, where you can make the transfer directly using your online banking login details (PIN/TAN procedure). Your account will be debited immediately after the transaction is completed.Google Pay (available for all delivery countries, provided it is supported by your device/browser)If you select Google Pay, you can pay conveniently using the payment method stored with Google. Payment is made directly via your Google account during the ordering process, without the need to enter any additional details.Apple Pay (available in all delivery countries, provided your Apple device supports it)With Apple Pay, you can pay quickly and securely using the payment details stored in your Apple Wallet. The payment is confirmed via Face ID, Touch ID or password and processed immediately.

We cannot accept telephone orders and orders by e-mail. Please place your order in our online shop. You can reach our online shop service hotline at the following times:Monday to Friday: 08.30 to 17.00 hrs

Once your order has been placed, it will be processed as quickly as possible so that you receive your items promptly. For this reason, we are unfortunately unable to accept any subsequent changes or cancellations.

Many of our products make excellent gifts. If gift wrapping is available for an item, you can easily select this option by clicking ‘Add gift wrapping’ – either directly on the product page or later in your basket. This ensures your favourite Steiff item arrives ready to give as a gift. Unfortunately, we are unable to include a personal message or greeting card.

Once your order has been successfully placed, you will be redirected to a ‘thank you’ page, where you can also view your order number. You will also receive an order confirmation by email. This contains all the important details, such as the items ordered, the delivery address and the order number.

Your order number will be displayed in several places:immediately after completing your order on the confirmation page,in the order confirmation and in other emails such as the dispatch confirmation,as well as in your customer account, provided you placed your order after registering.

Yes, purchase on account via Ratepay is available (in Germany, Austria, Switzerland and the Netherlands). Simply select this payment method during the checkout process.Please note that this option is only available to private customers, and the billing address must be your current registered address as shown on your ID.Payment processing is handled by Ratepay GmbH. A Ratepay customer account is not required. Payments with debt-discharging effect may only be made to Ratepay. The payment term is 14 days from the invoice date. No discount is available.In the event of a negative credit check, Ratepay reserves the right to offer alternative payment methods (e.g. prepayment or cash on delivery). In such a case, Ratepay will contact you before the contract is concluded.For further information, please refer to the Ratepay Terms of Payment and the Ratepay Privacy Policy.

Your data is protected by state-of-the-art security standards. All payment details are transmitted in encrypted form and treated as strictly confidential.

You have the possibility to order in the following countries from the respective online shop:Germany: www.steiff.com/de-de/Austria: www.steiff.com/de-at/Switzerland (German): www.steiff.com/de-ch/Switzerland (French): www.steiff.com/fr-ch/France: www.steiff.com/fr/United Kingdom: www.steiff.com/en-uk/other European countries: www.steiff.com/enFrance, Netherlands, Belgium, Luxembourg, Italy, Spain, Portugal, Iceland, Estonia, Latvia, Lithuania, Finland, Greece, Slovakia, SloveniaUSA & Canada: www.steiffusa.com/Please note the shipping costs and payment terms of the respective delivery country.

Delivery charges depend on the destination country and will be displayed in your basket before you complete your order.Germany: €4.95 (free delivery on orders over €100)Austria: €6.95 (free delivery on orders over €100)Switzerland: CHF 9.95United Kingdom: £9.95Belgium, Netherlands, Luxembourg, Estonia, Ireland, Italy, Latvia, Lithuania, Slovakia, Slovenia, France, Spain, Finland: €7.95Greece, Portugal: €19.95.Please note: Shipping to Germany and Austria is free for orders over €100.

Within the EU, orders are shipped via DHL. Orders to third countries such as Switzerland or the UK are shipped via UPS. Both delivery providers guarantee reliable and fast delivery.

Estimated delivery times are as follows:2–3 working days: Germany, Austria, Belgium, the Netherlands, Luxembourg3–4 working days: Estonia, Ireland, Italy, Latvia, Lithuania, Slovakia, Slovenia3–6 working days: France, Switzerland4–5 working days: Spain, Portugal4–6 working days: United Kingdom, Finland6–8 working days: GreecePlease note that in some cases – e.g. on public holidays or due to customs clearance – delivery times may be longer.

As soon as your order has left our warehouse, you will receive a dispatch confirmation containing all the relevant information. You can check the estimated delivery date at any time using the tracking number provided.

Yes, you will find a link to track your parcel in your dispatch confirmation. You can check the status of your delivery online at any time.

Yes, during the ordering process you can specify a delivery address that is different from the billing address. This allows you to have orders sent directly to friends, family or your office, for example. Please note that the country for the billing and delivery addresses must always be the same.Unfortunately, we are unable to include a personal message or greeting card.

Only one delivery address can be specified per order. If you wish to send items to different addresses, please place separate orders.

No, you cannot select or change the delivery date directly in the Steiff Online Shop. However, depending on the delivery provider, you may be able to choose additional delivery options once you have received the tracking number.

If your parcel cannot be delivered, it will usually be held at a nearby branch or automatically redelivered. If you encounter any problems, please contact our customer service team – we will assist you quickly and efficiently.

Your order may be delivered in several parcels. You will receive a separate tracking number for each parcel, which will be sent to you by email.

If you are not satisfied with an item, you can return your order, or part of it, to us within 14 days.This is how it works for parcels sent from Europe:Fill in the returns form and place it in the parcel along with the items in question (please state the reason for the return – this helps us to improve our service). Packages within Germany include a return label. Please attach this to the outside of the parcel. For shipments outside Germany, please contact our customer service team. service@steiff.comHand the parcel in to a courier service near you. As soon as we have received and processed your return, you will receive a confirmation by email. The value of the goods will be automatically refunded via the payment method used when placing the order.For shipments outside Europe (Switzerland and the UK), please contact our customer service.

We will cover the return shipping costs provided that the item is returned within the return period and the return conditions are met.

The statutory 14-day cancellation period applies to returns. Within this period, you may return the goods provided they are unworn, undamaged and – where possible – in their original packaging.

Of course, you can also return individual items from your order. In that case, we will refund the purchase price of the returned items.

As soon as we have received and checked your return, we will process your refund. Depending on your payment method, it may take a few working days for the amount to be credited to your bank account or credit card.

Refunds are usually processed via the original payment method.

Items purchased from the Steiff online shop can only be returned to the online shop. Exchanges cannot be made in a Steiff store.

If your item arrives damaged or faulty, please contact our customer service team immediately. We will investigate the matter and arrange for a prompt replacement or refund.

Unfortunately, an order may be cancelled if an item becomes unavailable at short notice or if technical issues arise during the ordering process. In such cases, we will notify you immediately by email and refund any amounts already paid. We apologise for any inconvenience caused.

Unfortunately, a direct exchange is not possible. However, you can reorder the item you want from the online shop and return the item that doesn’t fit within the returns period.

If you would like to redeem a voucher with your order, please enter the voucher code within ‘voucher code’ on the shopping cart and click redeem.If the entry was successful, the voucher amount will be deducted immediately from the total amount in the shopping cart. You can delete the voucher by clicking on cancel next to the voucher field. Please note the asterisk text of the voucher. If an error message appears, please check the validity of the voucher, the spelling of the voucher code, the minimum order value or other voucher conditions.Only one voucher code can be redeemed at a time, a combination of vouchers is not possible.

Please first check that the code has been entered correctly and that it is still valid. Please also note any applicable terms and conditions, such as a minimum order value or specific product categories. If the code is still not accepted, please contact our customer service team.

You can obtain voucher codes as part of special promotions, newsletter offers or partnerships. Sign up for our newsletter (EU | UK)  so you don’t miss out on any promotions. 

No, you cannot (yet) purchase gift vouchers in the Steiff Online Shop. However, you can buy gift vouchers in our shops in Germany.

Unfortunately, you cannot (yet) redeem gift vouchers in the Steiff Online Shop. At present, this is only possible in our shops. 

No, only one voucher or discount code can be redeemed per order.

We announce all our current promotions and discounts on the homepage of the Steiff Online Shop and via our newsletter. Subscribe to our newsletter (EU | UK)  to receive regular updates on new offers.

Steiff products are made from carefully selected materials such as soft plush, high-quality cotton, mohair, alpaca or wool. Many of the fabrics are GOTS-certified and particularly gentle on the skin, making them suitable even for sensitive skin.On the product details page, you will find detailed information about the composition of each item under the section ‘What I’m made of’.

Yes, our baby and toddler products meet the highest safety and quality standards. Many items are specially designed for newborns, rigorously tested for harmful substances, and are therefore ideal as gifts or for everyday use. Our soft toys for babies and children carry the CE mark. You can find more information about the CE mark here.Please note: Items from our “Exclusive Collectors’ World” are not toys and are therefore not intended for children. We also make this clear directly on the respective product detail pages.

The button in the ear is Steiff’s world-famous trademark. Since 1904, it has guaranteed that the product is a genuine Steiff item. It stands for tested safety, the highest quality and genuine craftsmanship. A distinction is also made between the different ear flaps. You can find out more here (EU | UK). Every teddy bear with a button in its ear is a piece of history – made to be loved.

Care instructions depend on the material: many soft toys can be washed on a gentle cycle at 30°C, whilst collector’s items made from mohair or alpaca should only be washed gently by hand or dry-cleaned. You will find detailed care instructions on the sewn-in label or on the product details page for the item in question.You can find further information on this topic on our page “Care and washing instructions for Steiff soft toys” (EU | UK).

If your beloved Steiff toy needs repairing, our repair service will be happy to help.Here’s what to do:Please send us photos of the item in advance, along with your repair request, to info@steiff.com. This will help us to better assess the feasibility of a repair.Once you have spoken to our customer service team, please feel free to send your Steiff toy to us. Please include a note with your contact details and a brief description of the repair required in the parcel.

If you have bought a LED item on a secondary market, please contact our customer service team. We will check whether a certificate can be issued. If this is possible, we will let you know the procedure.Important requirement: Please send us a copy or a photo of the ear tag showing the limitation number and item number clearly.Fee:Items from 2010 onwards: €30.00 (incl. VAT)Items prior to 2010: €50.00 (incl. VAT)

Over the years, the fastening mechanism of the button has been adapted to meet stricter safety requirements. As the button leaves a punched hole in the material when first fitted, a button fitted at a later date can no longer guarantee the required strength. For this reason, it is unfortunately not possible to replace buttons on older items.

In the case of historic Steiff items or collectables, it is advisable to have them assessed by an expert. Please contact our partner for this:Ladenburger SpielzeugauktionLustgarten 668526 LadenburgWeb: www.spielzeugauktion.deTel.: +49 (0)6203 / 13014There you will receive a qualified assessment of the authenticity, date of manufacture and current market value of your item.

You can find details of the melody and playing time for a music box on the relevant product page in the online shop.

The music box can be purchased in specialist shops and in the Online Shop. It is not possible to order a music box directly from Margarete Steiff GmbH. If it is a complaint about your music box, we will of course exchange this.

Our size guide (EU / UK) helps you find the right size based on your child’s height and age. As every child grows at their own pace, we recommend using their current measurements and, if in doubt, opting for a larger size.You can find the size guide on the product detail page for fashion items.

Unfortunately, we cannot always predict exactly when a sold-out item will be back in stock. However, you can sign up to receive an email notification as soon as the item becomes available again. To do this, simply enable the ‘Notify me when available’ feature on the product page. Please note that a customer account is required for this.

Creating a customer account offers you a range of benefits: you can view your orders and deliveries at any time, save your billing and delivery addresses, and reorder even more quickly. You’ll also have access to a personal wish list, notifications when items become available again, and a secure area for managing your details.

In the Steiff Online Shop, click on ‘My Steiff’ at the top of the page and select ‘Create account’, or click here (EU / UK). Then fill in the registration form and submit it. You will then receive an email containing a confirmation link. Once you have activated this link, your customer account will be set up and you can enjoy all the benefits.

No, you can also place an order as a guest without creating a customer account. However, with a customer account, you’ll enjoy added convenience, such as faster order processing and easy tracking of your orders.

In the login section, click on ‘Forgotten password’ and enter your email address. You will then receive an email containing a link that will allow you to set a new password.

Bitte überprüfen Sie zunächst Ihre Zugangsdaten und ob Sie sich im richtigen Landes-Shop befinden. Falls Sie Ihr Passwort vergessen haben, können Sie es über die Funktion „Passwort zurücksetzen“ neu vergeben.Stellen Sie außerdem sicher, dass Sie Ihr Kundenkonto bereits per Bestätigungslink aktiviert haben. Nach der Registrierung erhalten Sie dazu eine E-Mail von uns.Sollte der Login dennoch nicht möglich sein, wenden Sie sich bitte an unseren Kundenservice – wir helfen Ihnen gerne weiter.

If you wish to delete your customer account, please contact our customer service team. Once your request has been reviewed, your account will be permanently deleted. Please note that orders that have already been placed must remain stored in our systems (e.g. for tax purposes).

Log in to your customer account and go to the ‘My Details’ or ‘Address Book’ section.Under ‘My Details’, you can change personal details such as your email address, first name or surname.In the ‘Address Book’, you can add, edit or delete delivery and billing addresses.

Log in to your customer account and go to the ‘My Orders’ section.

The Steiff Club is an exclusive community for collectors and Steiff enthusiasts. As a member, you’ll enjoy special benefits such as an annual club gift, exclusive club editions, VIP offers, a club magazine and invitations to special events.You can find all the information on our Steiff Club page (EU / UK).

You can sign up for membership directly via the Steiff Online Shop or register at a participating Steiff specialist retailer.On the Steiff Club page (EU / UK), you will find all the information and links to the registration form.

Yes, you can also purchase a membership as a gift. The recipient will then enjoy the same benefits as regular members.You can find all the information and links to the registration form on the Steiff Club page (EU / UK)..

Once you have successfully registered, your personal club pack, containing the current club gift and all the relevant documents, will be sent to you. It is usually dispatched within a few weeks.

You can only cancel your Steiff Club membership in writing by emailing info@steiff-club.com. Please include your membership number in your email.

Exclusive content is available to you in the members’ area of the Steiff Online Shop. Once you have logged in, you can access all digital club materials and special offers there.It is important that your Steiff Club email address and your customer account email address in the online shop match so that they can be automatically linked.

You can find the latest dates and information on club events, collectors’ meetings and special events on the Steiff Club Events page.

You can also use our retailer locator to search specifically for Steiff Club retailers (EU | UK).

On the product details page, you can use the ‘Check in-store availability’ feature to see whether an item is in stock at a Steiff shop near you (EN / UK). However, to be on the safe side, we recommend calling the shop in advance and reserving the item if necessary.

Steiff products are available from our official online shop, in Steiff shops (EN / UK) , at the museum, and from numerous authorised retailers worldwide.Use our retailer locator to easily find your nearest Steiff retailer (EU | UK).

On our website, you can use the retailer locator to find authorised Steiff retailers in your area retailers (EU | UK). This ensures that you receive only genuine Steiff products featuring the ‘button in the ear’.

In addition to our Steiff museum shop in Giengen an der Brenz, there are other Steiff shops in various towns and cities. You can find the current locations and opening hours here: Steiff Shops  (EN / UK)

Yes, you can find the locations and opening hours for our outlets here: Steiff Shops (EN / UK)

The Steiff Museum is open at the following times:Tuesday to Sunday: 10:00 am – 5:00 pm (last admission for guided tours: 4:00 pm)Monday: closed (except during school holidays in Baden-Württemberg, when it is open)Public holidays in Baden-Württemberg: openYou can find all further information and tickets here.

You can buy tickets directly at the museum ticket office or online via our website 

The Steiff Museum is a popular destination for visitors of all ages. Whether you’re a nursery group, school class, club outing or a group of senior citizens – the Steiff Museum has something to delight visitors of every age.If you’d like to spend more than just a few hours with us, we’ve put together some great packages that include other attractions in the surrounding area. You are welcome to book these in advance to enjoy an exceptional day in the Swabian Alb. If you have any questions or specific requests, please do not hesitate to contact us directly.You can also celebrate children’s birthday parties at the Steiff Museum. You can find all the relevant information here.Email: museum@steiff.comTel. +49 (0) 7322131500

Steiff Summer is our major family and collectors’ event in Giengen an der Brenz. We will publish the exact dates and the programme in good time on our Steiff Summer page.

You can easily contact our customer service team by phone or email. Email: service@steiff.comService hotline: +49 (0)7322 131 222Monday to Friday: 08:30 to 16:00By post:Margarete Steiff GmbHRichard-Steiff-Straße 4D-89537 Giengen/Brenz

Your data will be used solely for the purpose of processing your enquiry and will be treated confidentially in accordance with the applicable data protection regulations. Further information can be found in our privacy policy (EU / UK)

You can submit your application directly via our careers portal. There you will find current vacancies and information about the application process.

You can easily contact our customer service team by phone or email. Email: service@steiff.comCustomer service hotline: +49 (0)7322 131 222Monday to Friday: 8.30 am to 4.00 pm

Margarete-Steiff-Platz 1D-89537 Giengen/BrenzFor enquiries relating solely to our Steiff Museum, please contact us atEmail: museum@steiff.comTel. +49 (0)7322 131 500Further information.

Frank WidmannMargarete Steiff-Platz 1D-89537 Giengen/BrenzEmail: info@bistroknopf.deTel. +49 (0)7322 954395

For enquiries from industrial customers and retailers, please contact:Margarete Steiff GmbHRichard-Steiff-Straße 489537 Giengen/BrenzGermanyEmail: corporate-business@steiff.comTel. +49 (0)7322 131 1Further information.

Margarete Steiff GmbHRichard-Steiff-Straße 4D-89537 Giengen/BrenzEmail: info@steiff-club.deTel. +49 (0)7322 131 555

For press enquiries, please contact presse@steiff.com.