GTC for the Steiff Online Shop EU

(For UK, please find the GTC here.)

§ 1 Scope of application

These General Terms and Conditions shall apply to all mutual claims arising from and in connection with the conclusion of a contract for this online shop between you and Magarete Steiff GmbH, Richard-Steiff-Str. 4, D-89537 Giengen/Brenz (hereinafter referred to as "Steiff").

§ 2 Delivery/Prices/Shipping costs

(1) Delivery Countries

We deliver to the following countries: Germany, Austria, Great Britain, France, Belgium, Netherlands, Luxembourg, Spain, Portugal, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Slovakia and Slovenia. Deliveries to other countries are not possible. Delivery is carried out with DHL or UPS and is made from Germany.

The delivery times are as follows:

(2) Prices

All prices are total prices in Euro or English pounds, i.e. they include all price components as well as the statutory value added tax. In addition to the indicated prices, we charge the following shipping costs to the respective Delivery Country for each order:

For orders from the Online Shop EU:

(3) Returns

Returns from Germany and Austria are free of charge. In the case of returns from other Delivery Countries as those mentioned in section 2 (1), the customer bears the return costs itself.

§ 3 Conclusion of contract / contract language / correction of input errors

The presentation of the articles is not a legally binding offer, but an invitation to you to submit a binding offer to us. You can submit this offer in the online shop by placing the desired items in the virtual shopping cart (click on the button "Add to cart" and "Checkout") and sending us the items placed in the shopping cart (click on the button "Buy now").

After receipt of the order in the online shop, you will automatically receive an e-mail documenting your submitted offer (order). This e-mail merely confirms that we have received the order; a contract is not yet concluded.

An effective contract is only concluded when we accept your offer by:

Ordering process (4 steps):

• Select the desired goods.
• Enter your customer data including billing address and, if necessary, a different delivery address.
• Choose how you want to pay.
• Review the General Terms and Conditions, the cancellation policy and the sample cancellation form, then check all details (e.g. name, address, method of payment, items ordered) once again and correct them if necessary before sending your order by clicking "Buy now".

The contract is concluded exclusively in English language. You can correct input errors before sending your order with the technical means provided in the online shop as well as with the usual functions of your keyboard/mouse. You can also cancel the process at any time by closing the browser window.

By clicking the "Buy now" button you have submitted a binding offer (order); input errors cannot be corrected afterwards.

§ 4 Terms of payment

The payment methods available to you are listed below, depending on the country of invoice:

§ 5 Cancellation policy for consumers

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods.

Address for revocation

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by regular mail or e-mail sent by post) of your decision to withdraw from this contract. The address for exercising the right of withdrawal is as follows:

Magarete Steiff GmbH Richard-Steiff-Str. 4 D-89537 Giengen/Brenz E-mail: service@steiff.com Phone: +49 / 7322 131 222 Fax: +49 / (0)711 725 230 799

You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the revocation period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs arising from the fact that you have chosen a different method of delivery to the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within 14 days at the latest from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

Return address

Please send the goods after exercising your right of withdrawal to the following address:

Magarete Steiff GmbH Richard-Steiff-Str. 4 D-89537 Giengen/Brenz

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.

Exclusion of the right of withdrawal

According to Section 312g para. 2 of the German Civil Code (BGB), the right of withdrawal does not apply to the following contracts:

End of the cancellation policy. Here you will find the sample revocation form.

§ 6 Information on liability for defects (warranty)

The statutory warranty regulations apply. In case of warranty claims or questions please contact us:

E-mail: service@steiff.com

§ 7 Storage of contract text

The text of the contract will be stored by us and sent to you by e-mail immediately after sending your offer to conclude a purchase contract together with the General Terms and Conditions. You can also print out the order data immediately after sending it. It is no longer possible to call up the goods after the order process has been completed.

§ 8 Applicable law and place of jurisdiction

The legal relationship between Steiff Retail GmbH and you shall be subject to the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws provisions. In the case of consumers, this choice of law only applies insofar as the protection of the law of the state in which the consumer has his/her habitual residence, which is granted by mandatory provisions, is not withdrawn.

The place of jurisdiction shall be the court responsible for the registered office of Steiff Retail GmbH, provided that the buyer is a merchant or a legal entity under public law or a special fund under public law. The same applies if the customer does not have a general place of jurisdiction in Germany or the EU, or if his/her place of residence or usual abode is not known at the time the action is filed. The right to also call upon the court at another legal place of jurisdiction remains unaffected by this.

We prefer to clarify your concerns in direct communication with you and therefore do not participate in dispute resolution proceedings before a consumer arbitration board. Please contact us directly if you have any questions or problems.