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Contact

If you have any questions about our products or an order you placed, feel free to contact us:


Steiff Retail GmbH

E-Mail: uk.service@steiff.com
Service hotline no.: 0044 2080973015

You can reach our online shop service hotline at the following times:
Monday-Friday: 8.00 am to 8.00 pm
Saturday: 9.00 am to 12:00 pm


For all other enquiries:

For enquiries relating to the company

Margarete Steiff GmbH

Richard-Steiff-Straße 4
D-89537 Giengen/Brenz
Germany

E-Mail: info@steiff.de
Phone: +49 (0)7322 131 785

For enquiries relating to the Steiff Club

Steiff Club

Margarete Steiff GmbH
Richard-Steiff-Straße 4
D-89537 Giengen/Brenz
Germany

E-Mail: info@steiff-club.de

For enquiries relating to the Steiff Museum

Steiff Museum

Margarete-Steiff-Platz 1
D-89537 Giengen/Brenz
Germany

For enquiries related exclusively to our Steiff Museum, please contact:
E-Mail: museum@steiff.de
Phone: +49 (0)7322 131 500

Steiff Repair Service

Is your little friend rather ‘well-loved’ and perhaps in need of some restoration or repair?

Then send your Steiff friend to the following address, along with your required restoration or repair and please enclose your full postal address for their safe return:

Margarete Steiff GmbH

Reparaturabteilung
Richard-Steiff-Straße 4
89537 Giengen
Germany

E-Mail: info@steiff.de
Phone: +49 (0)7322 131 785

Once our seamstresses have examined your little friend they will advise exactly what repair / restoration they can undertake. You will receive a cost estimate for the repair and can then decide whether we should proceed with the repair. You will be charged €20.00 for the item inspection and cost estimate preparation. Should you proceed with the repair, this €20.00 charge will be counted towards repair costs. Your invoice will be enclosed with your safely returned friend. Please note that the item being repaired should not be older than 10–15 years because we only use period correct materials for repair.

The following prices apply to repair work:

Replacement eyes: €25
New music player for baby items: €20
New growler or squeaker: €25
Sewing and repair work: €50 per hour + material costs

Washing or replacing filling: Items without joints:

30 cm or smaller: €45
30 cm to 90 cm: €55
90 cm or larger: €65

Items with joints:

30 cm or smaller: €60
30 cm to 90 cm: €70
90 cm or larger: €80

Additional charge for items filled with wood shavings and studio items depending on labour
Shipping and handling costs: €7,50

Disclaimer:

All cleaning and repair work is carried out to the best of our knowledge and ability. However, despite extremely careful handling, we cannot assume liability for any potential discolouration, loss of colour or repaired items that no longer correspond 100% to their original state. When washing items, we cannot guarantee that stains or odours will be completely eliminated. Thank you for kind understanding.

For enquiries relating to our Bistro Knopf

Bistro Knopf

Frank Widmann
Margarete Steiff-Platz 1
D-89537 Giengen/Brenz
Germany

E-Mail: info@bistroknopf.de
Phone: + 49 (0) 7322/954395

Corporate Business Germany

Corporate Business Germany

For enquiries exclusively from industry clients, please contact:
E-Mail: corporate-business@steiff.de
Phone: +49 (0)7322 131 790

Corporate Business Worldwide

For enquiries from industry clients and retailers worldwide (outside of Germany), please contact:

Margarete Steiff GmbH

Exports Department
Richard-Steiff-Straße 4
89537 Giengen/ Brenz
Germany

E-Mail: corporate-business-worldwide@steiff.de
Phone: +49 (0)7322 131 790

For all German media enquiries

German media contact

Schoeller & von Rehlingen
Public Relations GmbH
Pienzenauerstraße 4
81679 Munich
Germany

Ms. Claudia Heiss
E-Mail: c.heiss@svr-pr.de
Phone: +49 (0)89 99 84 27 12
Fax: +49 (0) 89 98 19 42