The current situation globally and in Europe is placing a great strain on our shipping providers. Normally, your Steiff orders leave our warehouse on the same working day or on the working day after the weekend. The items are then delivered to you within 3 to 6 business days.
However, we regret that DHL and DHL international have announced shipping delays because of restrictions imposed upon them during the Covid-19 pandemic and due to the increased number of orders received at the moment.
Both we and our shipping providers are doing our utmost to keep these delays as short as possible and we ask for your understanding if you have to wait a little longer for your delivery than usual.
If you have any questions about your order, please contact our Customer Service. They will be glad to assist you.
Thank you very much for your understanding.
Your Steiff Online Team