Mon Steiff
Liste de souhaits
Panier d'achat

Contactez

Pour toute demande relative à l'entreprise:

Margarete Steiff GmbH

Richard-Steiff-Straße 4
D-89537 Giengen/Brenz
Allemagne

E-Mail: info@steiff.com
Tél.: +49 (0)7322 131 222

Pour des questions sur votre commande dans la boutique en ligne:

Steiff Retail GmbH

Vous pouvez joindre notre hotline de service de boutique en ligne aux heures suivantes:
Du lundi au vendredi : de 8h à 20h
Samedi : 9h à 12h

De France:

E-Mail: fr.service@steiff.com
Hotline de service n° : 0825 740051

De Suisse:

E-Mail: ch.service@steiff.com
Hotline de service n° : 0041 44 2001180

Pour toute question concernant votre achat sur facture, veuillez vous adresser directement à notre prestataire de services Ratepay :
Hotline de service n° : +41 435 501 481 (du lundi au vendredi de 8h à 19h), E-Mail: steiff@ratepay.ch

Pour toutes autres demandes :

Pour toute demande relative au Steiff Club

Steiff Club

Margarete Steiff GmbH
Richard-Steiff-Straße 4
D-89537 Giengen/Brenz
Allemagne

E-Mail: info@steiff-club.com

Pour toute demande relative au Musée de Steiff

Steiff Museum

Margarete-Steiff-Platz 1
D-89537 Giengen/Brenz
Allemagne

E-Mail: museum@steiff.com
Tél.: +49 7322 131 500

Service de réparation

Is your little friend rather ‘well-loved’ and perhaps in need of some restoration or repair?

Then send your Steiff friend to the following address, along with your required restoration or repair and please enclose your full postal address for their safe return:

Margarete Steiff GmbH

Reparaturabteilung
Richard-Steiff-Straße 4
89537 Giengen
Germany

E-Mail: info@steiff.com
Phone: +49 (0)7322 131 785

Once our seamstresses have examined your little friend they will advise exactly what repair / restoration they can undertake. You will receive a cost estimate for the repair and can then decide whether we should proceed with the repair. You will be charged €20.00 for the item inspection and cost estimate preparation. Should you proceed with the repair, this €20.00 charge will be counted towards repair costs. Your invoice will be enclosed with your safely returned friend. Please note that the item being repaired should not be older than 10–15 years because we only use period correct materials for repair.

The following prices apply to repair work:

Replacement eyes: €25
New music player for baby items: €20
New growler or squeaker: €25
Sewing and repair work: €50 per hour + material costs

Washing or replacing filling: Items without joints:

30 cm or smaller: €45
30 cm to 90 cm: €55
90 cm or larger: €65

Items with joints:

30 cm or smaller: €60
30 cm to 90 cm: €70
90 cm or larger: €80

Additional charge for items filled with wood shavings and studio items depending on labour
Shipping and handling costs: €7,50

Disclaimer:

All cleaning and repair work is carried out to the best of our knowledge and ability. However, despite extremely careful handling, we cannot assume liability for any potential discolouration, loss of colour or repaired items that no longer correspond 100% to their original state. When washing items, we cannot guarantee that stains or odours will be completely eliminated. Thank you for kind understanding.

Pour toute demande relative au Bistro Knopf

Bistro Knopf

Frank Widmann
Margarete Steiff-Platz 1
D-89537 Giengen/Brenz
Allemagne

E-Mail: info@bistroknopf.de
Tél.: + 49 7322 954395

Corporate Business dans le monde entier

Pour les demandes de renseignements des clients de l'industrie et des détaillants du monde entier (en dehors de l'Allemagne), veuillez contacter :

Margarete Steiff GmbH

Exports Department
Richard-Steiff-Straße 4
89537 Giengen/ Brenz
Allemagne

E-Mail: corporate-business-worldwide@steiff.com
Tél.: +49 7322 131 790