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Droit de rétractation

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods.

In order to exercise your right of revication, you must inform us (Steiff Retail GmbH, Richard Steiff Str. 4, D-89537 Giengen / Brenz, Telephone: 0044 2080973015, Fax: +49 / (0)711 / 725 230 799, e-mail: de.service@steiff.com) by means of a clear notification (e.g. a letter, fax or email sent by post) of your decision to revoke this contract. You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
We bear the costs of returning the goods. They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods in a manner which is not necessary to examine their nature, properties and functionality.

Exclusion of the right of revocation

According to Section 312g para. 2 of the German Civil Code, the right of revocation does not apply to the following contracts: Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (Section 312g para. 2 no. 1 of the German Civil Code), Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts (Section 312g para. 2 no. 7 of the German Civil Code).

Here you can find the sample revocation form.

Sample revocation form
(If you want to revoke the contract, please fill out this form and send it back)
• To Steiff Retail GmbH, Richard Steiff Str. 4, D-89537 Giengen an der Brenz, Fax: +49 / (0)711 / 725 230 799, e-mail: de.service@steiff.com):
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
____________________________
____________________________
• Ordered on (*) / received on (*) _______________
• Name(s) of consumer(s) _______________
• Address of consumer(s) _______________
• Signature of consumer(s) (only for paper communication) _______________
• Date _______________
(*) Delete as appropriate